HOTLINE

AU: 1300 387 587

NZ: 0800 106 266

Click Here to request an in-home warranty service call.

Only available on Fantech Trade ceiling sweep fans. 

IN-HOME WARRANTY IS ONLY AVAILABLE ON THE FANTECH TRADE RANGE OF CEILING MOUNTED SWEEP FANS, PRODUCT CODES ARE AS FOLLOWS:

SCUD48WH
SCUD48BK
SCUD48WH-LT
SCUD48BK-LT
FLAIR36WH
FLAIR50WH
FLAIR58WH
FLAIR36BK
FLAIR50BK
FLAIR58BK
FLAIR36WH-LED
FLAIR50WH-LED
FLAIR58WH-LED

FLAIR36BK-LED
FLAIR50BK-LED
FLAIR58BK-LED
QTN48WH
QTN52WH
QTN48BK
QTN52BK
QTN48WH-LED
QTN52WH-LED
QTN48BK-LED
QTN52BK-LED
JLT52WH

Please note that the following products come with a 3 year warranty which includes 2 years in home warranty service and 1 year on parts:

SCUD48WH
SCUD48BK
SCUD48WH-LT
SCUD48BK-LT

WARRANTY WILL NOT BE PROVIDED IF:
• There is no proof of purchase, or a “DK” number/”PO” number cannot be provided.
• Product is not operated according to the manufacturer’s instructions
• Product is not installed correctly and by a qualified electrician or has been removed/disconnected after installation.
• Damage to the fan is caused by power surges or power fluctuations.
• Damage to the fan is caused by not using the supplied wall switch or a Fantech remote control.
• The product has been damaged or not correctly stored
• Product has been modified or repaired by an unauthorized person

Fantech’s Warranty does not cover damage to furnishings, walls, floors, foundations or any other loss if damage is either directly or indirectly caused from an installation performed by an unqualified person.

If the fan’s malfunction is not caused due to a manufacturing fault, the cost of the service call and repairs will be payable by the purchaser at the time of repair.

The manufacturer will not accept in home expenses unless authorisation is granted prior to work commencing and a job reference has been issued.

A call-out fee may be charged if the service call finds no fault with the ceiling fan, or the fault is
not covered under the terms of this warranty.

This product is not designed or intended for industrial use.

THE FOLLOWING ARE NOT FAULTS OF THE FANTECH CEILING FAN AND ARE
THEREFORE NOT COVERED BY WARRANTY:
Intermittent humming noise. This is caused by variations in electrical supply and can come
from your hot water service, microwave or your electricity provider sending a ripple control
signal in your area.
A wobbling fan. This is usually caused by an incorrectly installed fan or uneven blade weights.
Refer to the Fantech trouble shooting guide for a possible remedy.
Surface rust known as tea staining. All joints and stainless-steel parts must be treated with
neutral oil then dried with a soft cloth. Repeated at least 4 times a year in extremely corrosive
environments. If there is extensive corrosion, an abrasive paste designed to remove the stain
must be used. Reapply neutral oil once stain has been removed.
Small differences in fan speed. This can be expected and may be noticeable between fans
of the same model that are mounted close to each other.
Motor hum or vibration. Can be caused when a Fantech ceiling fan is connected to a light fitting.